Frequently Asked Questions
During our sale, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!
Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.
When it is activated, just click the number to track your package’s progress.
Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
We do not normally accept order cancellations or changes once an order has been processed.
We wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.
Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.
If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care.
You only have to use Caffeine & Saw Palmetto Shampoo 2 to 3 times per week for 8 weeks to see the result.
Yes, Caffeine & Saw Palmetto Shampoo is safe to use on color-treated, chemically processed and gray hair.
Most of customers typically see the result within the first month of use.
Yes. The shampoo and conditioner can be used by men and women.
As with any hair loss treatment, it is possible for a small number of users to experience an initial "shedding period." If you see increased hair loss upon starting any hair loss treatment product, it is a good sign, indicating that the product is working for you. This is because your new hair is growling and it pushes the old hair out of its way. The shed hair would be lost anyways even if you were not using a hair loss treatment product. The shedding typically stops within 30 to 45 days.
We are committed to use most natural ingredients out there. However, even most natural ingredients could still cause allergic reactions. For example, coconut base ingredients are very healthy, skin-loving ingredient but one could always have allergic reaction with the coconut.
One of the most common side effect is skin irritation, which can take the form of pimple-like bumps where it's used. In some individuals, it may also cause either oiliness or dryness of the hair or scalp. If any of the side effects occur, stop using and consult your doctor.
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product's ingredients list before use.
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly "fragrance-free", we would have to introduce more synthetics, which isn't the direction that our company wishes to take at this time.